FAQ's

“Why am I being charged?”

Your account has been debited with a charge that relates to an online dating subscription to one of the affiliated sites that Vod-payment provides its services to. You may be further charged at regular intervals depending on what type of membership plan you've signed up to.

Invest in a premium membership plan on one of Vod-payment's sites by locating the 'Membership' section on the site.

Cancel a subscription which you may be signed up for by perusing the 'Membership' section of the site which you're subscribed to.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Let us know if you want to cancel mobile billing by texting STOP to 89595.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

If your payment attempt for premium membership was not sucessful, this could be down to the bank's checks which are especially sensitive with regards to websites falling within the online dating category. This can be resolved should you communicate to them that you wish to go ahead and allow the payment through.

Vod-payment.com is operated by VodFun Ltd.
First Floor, 20 Duke Street, Douglas, Isle of Man, IM1 2AY

Vod-payment is associated with an assortment of high quality, online dating sites, perfect for those who wish to meet one another within a safe and discreet environment. 

"Our team are here to help. Contact us today!"

We will search our database for what site you have signed up to, but first please specify the email address you used when signing up within the field below. 

Submit a query to our team

Vod-payment.com